FAQ Listing

Enter our website www.accu-chekcac.com and download the Accu-Chek Smart Pix Software.  Connect the Accu-Chek Instant meter to the computer using a USB cable.  Set the time format and a BG  (blood glucose) target range then click Save.  Afterwards click OK on the confirmation message to complete the configuration.  From the Configure meter menu select Configure date and time. If required, clic OK when synchronzing is complete.

As a general rule, with the connectivity of the meter enabled, the battery life is anticipated to be at least 750 tests. Normal testing without connectivity should produce approximately 1,000 test results for both systems.

Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. 

With the new Accu-Chek Performa blood glucose meters, it is not necessary to delete stored results. Once 500 blood sugar (glucose) results are in the memory, adding a new result causes the oldest one to be deleted.

The meters will retain the date and time settings for up to 2 hours.

(update list/links as appropriate) Accu-Chek Active meter Accu-Chek Aviva meter Accu-Chek Performa meter Accu-Chek Nano SmartView system Accu-Chek Performa Nano meter Accu-Chek Compact meter Accu-Chek Go meter Accu-Chek Integra meter Accu-Chek Compact Plus meter Accu-Chek Mobile meter Accu-Chek Aviva/Performa Expert meter Accu-Chek Insight system Accu-Chek Insight Aviva/Performa diabetes manager Accu-Chek Aviva/Performa Connect meter Accu-Chek Voicemate Plus meter Accu-Chek Spirit insulin pump Accu-Chek Combo system Accu-Chek Spirit Combo insulin pump Accu-Chek D-TRONplus insulin pump Accu-Chek Connect Online system

Visit your meter's Screen Messages for a list of messages and definitions or download the User Manual for your meter.

1. Refer to the instructions in the user's manual on how to appropriately handle any errors  that may occur. 2. If the instructions in the user’s manual does not correct the situation, to obtain further support please contact our Roche Diabetes Care Customer Care line at Panama 800-3422 Costa Rica 800-000-3422 Guatemala 1-801-00-34222 or in the Contact US section at https://www.accu-chekcac.com/en/contact-us-0

The Accu‑Chek Instant meter has a memory capacity to store at least 720 glucose results, including time, date and test result markers. The Accu‑Chek Instant meter can transfer results via Bluetooth Low Energy (BLE) . As with the Accu‑Chek Instant S meter, the Accu‑Chek Instant meter can also use the micro-USB to connect to a PC. The Accu‑Chek Instant and Accu‑Chek Instant S meters are compatible with the following DM solution: Accu‑Chek Smart Pix software (version 2.2). 

The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer. 

Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.

Yes, a clear protective barrier runs along the entire length of the test strip to protect the strip and chemistry. Blood applied to the opening along the end of the strip can be quickly pulled into the test strip.

The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.

The backup and restore functionality built into the Accu-Chek 360° diabetes management system is designed to restore data back to the same computer with the same installation of Windows that the Accu-Chek 360° software was installed on. We recommend you use the export functionality for disaster recovery as you can import the data to a different computer or new installation of Windows. Please remember to store your exported data file to a safe location. If you have previously used the backup feature and need assistance with restoring your data, please contact (insert affiliate contact information).. (mousetype) Windows and Windows Vista are registered trademarks of Microsoft Corporation.

Yes, both the Accu‑Chek Instant and the Accu‑Chek Instant S meters connect to the Accu‑Chek Smart Pix system using a standard USB cable. There is no need for an extra dongle. Once connected to a computer, the user then can transfer data, set the meter time and date, and set target ranges.

To keep your lancing device in tip-top condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water, isopropanol or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy or chemist). In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.

The IDF Guidelines are used for the High values range and the ADA Guidelines for the Low values range. In range: 70-160 mg/dL (3.9-8.9 mmol/L), below range: 69-10 mg/dL (3.8-0.6 mmol/L), above range: 161-600 mg/dL (9.0–33.3 mmol/L).

1. Refer to the instructions in the user's manual on how to appropriately handle any errors  that may occur. 2. If the instructions in the user’s manual does not correct the situation, to obtain further support please contact our Roche Diabetes Care Customer Care line at Panama 800-3422 Costa Rica 800-000-3422 Guatemala 1-801-00-34222 or in the Contact US section at https://www.accu-chekcac.com/en/contact-us-0   

Designed for efficiency, the Accu-Chek 360° diabetes management system automatically identifies the Accu-Chek devices when they are set to communication mode and placed in front of the Accu-Chek 360° reader or the device USB cable is plugged in. The Accu-Chek 360° diabetes management system does the rest and even auto-prints a report.

You can print out reports showing precisely what your healthcare team wants to know. Or you can send them updates via fax or e-mail. The Accu-Chek 360° diabetes management system conforms to you and your healthcare team's needs.

No, this system requires Windows® 2000, XP, XP Professional, Vista® or 7 or 8.  If you are interested in using a Mac, you should consider Accu-Chek Connect Online.

Accu‑Chek Performa meter—will my patients like it? While smaller, the Accu‑Chek Instant/Accu‑Chek Instant S meters have been proven to include and improve upon the features that are so popular with our current users while maintaining its ease of handling.

Because so many aspects of your diabetes self-management are interrelated, Accu-Chek 360° software helps you see how the actions you take affect your blood sugar and long-term health. You can customize the system, however, to show you as much or as little information as you want.

The system provides a variety of options, such as: Custom reports—Present information in a way that works for you. Simple drag-and-drop functionality makes it easy to set the information up the way you like. Favorite reports—Easily access your most frequently used reports. Batch reports—Multiple reports can be viewed and printed together to make comparing information easy. 

A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it. Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual. 

No, the USB cable does not charge the meter’s batteries. Remove the USB cable after downloading results. In fact, leaving the USB cable connected to the meter and PC after download could draw power from the meter batteries. A blood glucose test cannot be performed while the Accu‑Chek Instant or Accu‑Chek Instant S meter is connected to a PC with a USB cable.

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

The Accu‑Chek Instant and Accu‑Chek Instant S meters have a fast test time of less than four seconds.

The Accu-Chek® Active blood glucose meter has a built in USB (Universal Serial Bus) port for transferring test results to a computer that is equipped appropirately. Roche Diabetes Care offers a variety of special diabetes management hardware and software products which enhance the integrated diary functions of your meter. With these hardware and software products, you and your healthcare professional can manage your test results more effectively and use graphs and tables to understand them better.

Watch this short video to see how easy it is to set the date and time. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode.  To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.

Yes. The system lets you choose from 14 languages—English, Simplified Chinese, Danish, Dutch, French, German, Italian, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, and Turkish.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

Dropping the lancing device with a lancet inserted may loosen the lancet in its holder. If that happens, the lancet will no longer be properly lodged and cannot be used to obtain blood. In rare cases, the lancet may protrude from the cap. Take great care not to touch the front of the cap.

No, the Accu‑Chek Instant and Accu‑Chek Instant S meters are designed to ensure that the battery power level will not impact results given by the meter.

Lancets should be placed and disposed of in an approved sharps container, and in accordance with local regulations. For further information, please see your package insert.  

This tool is designed for healthcare professionals, to help them see how a group of patients is doing. By looking at all patients at once, a healthcare professional may be able to better identify which therapies are working and make informed treatment decisions more efficiently.

When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading. 

The lancing device and lancet drums are available at many retail and online pharmacies. Please view list of retailers in your country for more details. 

Here you find important notices to ensure optimal battery life performance and specific instructions on how to handle power issues of Accu-Chek® Performa blood glucose meters.  Warning: 1. Always have a spare set of batteries. 2. Battery life may vary due to factors such as temperature and battery manufacturer. 3. Have a back-up testing method available.   

No, the Accu-Chek FastClix lancets do not contain latex. 

No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.

Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. When performing AST we recommend using the Accu-Chek Softclix lancing device at the: Base of the little finger Base of the thumb Inside of the forearm Check with your doctor to see if and when AST is suitable for you.

The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360o diabetes management system.

Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility

If stored properly, the lancing device remains functional for 4 years after sterilization.

Yes. The Accu-Chek 360° diabetes management system prints, e-mails and faxes reports directly from the application. You can even ask the software to do all 3 with one request to simplify the process.

The Accu‑Chek Instant meters support the AST claim for testing on the forearm, upper arm, below the thumb (thenar) and below the little finger (hypothenar). The Accu‑Chek Instant S meters do not support AST claims at the time of launch. However, additional studies are being conducted to achieve our AST claims post-launch for the Accu‑Chek Instant S meter.

Remove the black cap from the lancing device. Attach the clear plastic cap, and twist the rotatable cap until you reach your chosen depth setting. Prime the lancing device, and place the clear cap firmly against the selected site. Press the release button to lance.

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1 part bleach plus 9 parts water) made the same day