FAQ Listing

The backup and restore functionality built into the Accu-Chek 360° diabetes management system is designed to restore data back to the same computer with the same installation of Windows that the Accu-Chek 360° software was installed on. We recommend you use the export functionality for disaster recovery as you can import the data to a different computer or new installation of Windows. Please remember to store your exported data file to a safe location. If you have previously used the backup feature and need assistance with restoring your data, please contact (insert affiliate contact information).. (mousetype) Windows and Windows Vista are registered trademarks of Microsoft Corporation.

A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it. Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual. 

The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer. 

Yes. The system lets you choose from 14 languages—English, Simplified Chinese, Danish, Dutch, French, German, Italian, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, and Turkish.

No, this system requires Windows® 2000, XP, XP Professional, Vista® or 7 or 8.  If you are interested in using a Mac, you should consider Accu-Chek Connect Online.

(update list/links as appropriate) Accu-Chek Active meter Accu-Chek Aviva meter Accu-Chek Performa meter Accu-Chek Nano SmartView system Accu-Chek Performa Nano meter Accu-Chek Compact meter Accu-Chek Go meter Accu-Chek Integra meter Accu-Chek Compact Plus meter Accu-Chek Mobile meter Accu-Chek Aviva/Performa Expert meter Accu-Chek Insight system Accu-Chek Insight Aviva/Performa diabetes manager Accu-Chek Aviva/Performa Connect meter Accu-Chek Voicemate Plus meter Accu-Chek Spirit insulin pump Accu-Chek Combo system Accu-Chek Spirit Combo insulin pump Accu-Chek D-TRONplus insulin pump Accu-Chek Connect Online system

You can print out reports showing precisely what your healthcare team wants to know. Or you can send them updates via fax or e-mail. The Accu-Chek 360° diabetes management system conforms to you and your healthcare team's needs.

Because so many aspects of your diabetes self-management are interrelated, Accu-Chek 360° software helps you see how the actions you take affect your blood sugar and long-term health. You can customize the system, however, to show you as much or as little information as you want.

This tool is designed for healthcare professionals, to help them see how a group of patients is doing. By looking at all patients at once, a healthcare professional may be able to better identify which therapies are working and make informed treatment decisions more efficiently.

Designed for efficiency, the Accu-Chek 360° diabetes management system automatically identifies the Accu-Chek devices when they are set to communication mode and placed in front of the Accu-Chek 360° reader or the device USB cable is plugged in. The Accu-Chek 360° diabetes management system does the rest and even auto-prints a report.

Yes. The Accu-Chek 360° diabetes management system prints, e-mails and faxes reports directly from the application. You can even ask the software to do all 3 with one request to simplify the process.

The system provides a variety of options, such as: Custom reports—Present information in a way that works for you. Simple drag-and-drop functionality makes it easy to set the information up the way you like. Favorite reports—Easily access your most frequently used reports. Batch reports—Multiple reports can be viewed and printed together to make comparing information easy. 

Yes. The Accu-Chek 360° diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. The set-up wizard automatically runs the first time the application is installed, but can be accessed later as needs change. 

Yes. The Accu-Chek 360° diabetes management system allows you to print or view in information in any of the 14 languages supported by the application. This can be a great way to help improve communication between you and your healthcare team.

In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports. The Accu-Chek 360° diabetes management system is designed to give you a complete view of key health indicators you define.

The Accu-Chek Smart Pix device reader is compatible with all Accu-Chek meters and pumps that offer infrared (IR) data transfer functionality. (mousetype) Windows, Windows Vista and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of The Mozilla Foundation. Chrome is a registered trademark of Google, Inc.

Once your Accu-Chek Smart Pix device reader is plugged in and working, you can find version information at the top left of your screen.

When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading. 

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

While you can view your results at your computer and e-mail a report, you can't store the readings or manipulate the data, as with other Accu-Chek applications. 

You can combine results from up to 3 blood glucose monitors at the same time, and have all the information appear on 1 easy to read graph. 

The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek blood glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for you.

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

No. This system requires the Windows® 2000, Windows XP, Windows Vista® or Windows 7 or 8 operating system. 

The device simply plugs into any available USB port. Just plug it in and it's ready to go.

The Accu-Chek Smart Pix device reader is compatible with Accu-Chek meters and pumps that use infrared (IR) data transfer.

You can print out reports showing precisely what your healthcare team wants to know. By letting you set personal targets, time ranges and report preferences, the Accu-Chek Smart Pix device reader gives you just what you choose.

The Accu-Chek Smart Pix device reader collects data from your blood glucose tests and insulin pump doses. By looking at all of this information at once, you can see how your efforts at managing your blood glucose are progressing.

Roche Diabetes Care, as a manufacturer of medical devices, certified to European standards, complies with all applicable European directives. The device is CE (Conformité Européene) labeled, which means that the product meets the safety and normative requirements of those European directives. The European regulations are valid and recognized under mutual recognition agreements with many countries, including Canada, LATAM, APAC and Japan. The device also complies with laws such as the US Needlestick Safety and Prevention Act, the TRBA 250 (Germany) or the NR 32 (Brazil) and others.

The Accu-Chek Safe-T-Pro Plus lancing device is manufactured in Poland and Japan.

200 units.

No.

No.

No. (For a list of materials please contact Roche Diabetes Care, Mannheim, Germany.)

If stored properly, the lancing device remains functional for 4 years after sterilization.

If stored properly, the lancets remain sterile for 4 years after sterilization.

The lancet (= needle surrounded by the sterility cap) of the Accu-Chek Safe-T-Pro Plus lancing device is sterilized in a process called gamma irradiation which meets the international standards.

The device should be disposed in accordance with you facility’s disposable procedures.

With children younger than 1 year of age, the capillary blood must be obtained from the heel. Obtaining blood must occur from the lateral areas of the sole. The puncture must occur vertically to the sole. While obtaining blood, the child should be held with its foot vertically facing the floor. A site which has already been punctured must not be punctured a second time. To improve blood flow at the heel before obtaining blood, you can carefully warm the heel, for example by wrapping it in a warm, moist cloth of a maximum 42 °C. The heel must be disinfected and then dried completely. To obtain capillary blood from the heel of children under 1 year, use only the low or medium penetration depth. If the high penetration depth is used, the calcaneus (heel bone) is at risk of being injured.

Yes.

No. The lancing device has a uniquely designed and engineered safety mechanism.

No. The Accu-Chek Safe-T-Pro Plus lancing device is not designed and intended to be used on alternative sites. 

Medium depth setting

Choose the low setting for soft, thin and delicate skin or use on average skin to obtain a smaller drop of blood. Choose the medium setting for normal skin or if a medium blood volume is required. Choose the high setting for calloused skin, to obtain a blood sample without pressing and squeezing, if a high blood sample is required or for multi-test situations. 

Different depth settings are required to accommodate different patient’s skin types. You do not require different single-use lancing devices with different penetration depths. This will save you time, costs and the need to stock a variety of lancing devices.

Roche Diabetes Care, as a manufacturer of medical devices, certified to European standards, complies with all applicable European directives. The lancing device is CE (Conformité Européene) labeled, which means that the product meets the safety and normative requirements of those European directives. The European regulations are valid and recognized under mutual recognition agreements with many countries, including Canada, LATAM, APAC and Japan. The lancing device also complies with laws such as the US Needlestick Safety and Prevention Act, the TRBA 250 (Germany) or the NR 32 (Brazil) and others.

In Poland.

200 units.

No.

No.

No. (For a list of materials please contact Roche Diabetes Care, Mannheim, Germany.) 

If stored properly, the lancing device remains functional for 4 years after sterilization.

If stored properly, the lancets remain sterile for 4 years after sterilization. 

The lancets (needles surrounded by the sterility cap) of the device are sterilized in a process called gamma irradiation which meets the international standards. 

The lancing device should be disposed of in accordance with your facility’s disposable procedures.

Yes. It is suitable for use with children under 1 year of age and neonates.

No. The lancing device is not designed and intended to be used for AST. 

No. The lancing device has a uniquely designed and engineered safety mechanism. The release button is depressed and locked in the housing after use.

Due to its unique drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.

The drum can simply be disposed of in the household waste. Remember to check your local regulations as these may vary from country to country. 

Keep your drums clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator. 

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility, so you have plenty of time to use up your lancets.

No, this is not possible because of safety and hygienic reasons. A used drum is easy recognized by the red stripe. 

No, for safety and hygienic reasons it is not possible to rotate the lancet drum backwards to a lancet which has been previously used.

Lancets are for single use only due to hygienic reasons and because the needle will become dull with repeated use. Hence a new, sterile lancet should be used each time you perform a test.

No. It is not designed for use on pets. 

The lancing device and lancet drums are available at many retail and online pharmacies. Please view list of retailers in your country for more details. 

No, the Accu-Chek FastClix lancets do not contain latex. 

No. It is intended to be used by one person only and shall not be used on multiple users. If someone else uses your lancing device there is an increased risk of cross infections. 

To obtain a blood sample, the AST cap is pressed against the skin on the punctured site. The bottom of the cap is transparent to enable visibility of puncture site when pressing. 

Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. 

The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimized vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimize lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage. 

Yes, like all Accu-Chek consumer lancing devices the Accu-Chek FastClix lancing device is driven by the Clixmotion technology for virtually pain free testing. 

The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Intuitive lancet change by sliding the lever back and forth Easy penetration depth setting by rotating the cap located at the end of the lancing device Smaller in size than the Accu-Chek Multiclix lancing device for more convenience

To keep your lancing device in tip-top condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water, isopropanol or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy or chemist). In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.

Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility

Take the following actions: Run warm water over your hands before obtaining blood to increase blood flow. Be sure to dry hands completely. Improve blood flow to the fingers by warming them. Lower hands below your waist level and gently massage the selected finger before obtaining blood. Press the lancing device firmly against the side of your fingertip. After lancing, massage your finger towards the tip to encourage a blood drop to form. If all of the above steps are insufficient, increase the penetration depth of the lancet device by rotating the cap one step at a time.

Lancets should be placed and disposed of in an approved sharps container, and in accordance with local regulations. For further information, please see your package insert.  

The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.

Dropping the lancing device with a lancet inserted may loosen the lancet in its holder. If that happens, the lancet will no longer be properly lodged and cannot be used to obtain blood. In rare cases, the lancet may protrude from the cap. Take great care not to touch the front of the cap.

No. The Accu-Chek Softclix lancing device is intended to be used by one person only. If someone else uses your lancing device there is an increased risk of cross contamination and infection.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection and obtaining blood remains virtually pain-free.

Remove the black cap from the lancing device. Attach the clear plastic cap, and twist the rotatable cap until you reach your chosen depth setting. Prime the lancing device, and place the clear cap firmly against the selected site. Press the release button to lance.

Yes. However, any contamination of the fingertip with dirt or liquids (sweat, fruit juice, etc.) may affect glucose readings. Clean and dry fingertips are a pre-requisite for an optimal blood glucose test.

Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. When performing AST we recommend using the Accu-Chek Softclix lancing device at the: Base of the little finger Base of the thumb Inside of the forearm Check with your doctor to see if and when AST is suitable for you.

Your most comfortable setting will depend on a few things: Whether you're using a fingertip or an alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you. Your skin type. Softer, thinner skin requires a shallower setting than thicker skin. The required blood sample. The more blood you require, the higher the setting you'll need. Start with a low setting when using the lancing device for the first time. Dial to a higher setting until the blood volume is right. For alternative sites, try 3 for palm testing or 5.5 for forearm or upper arm testing. (These are suggested settings, yours may differ.)

Because your monitor and lab tests don't measure the same thing, these numbers are likely to vary. Lab tests generally test plasma, but a meter uses whole blood. As a result, even if you take both tests at the exact same time, your meter is likely to show a lower number than the lab results. This is perfectly acceptable, and your healthcare professional will already be factoring this in.

Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment.  As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits. 

Yes, the meter will show “exp” inside the strip icon if the test strips is the use by date has elapsed. The use by date is printed on the label of the test strip container. 

The Accu-Chek® Active meter detects the color change in the test pad area. If the test pad is checked too early, the glucose reaction may not yet be finished. If it is done too late, the color may have already changed due to drying.

The stored values will be kept in the meter at all times: they cannot get lost when changing the battery. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.

When the result is shown, you can use 4 different flags by pressing the M or S button. Options are: Before meal Control solution After meal General

The meter detects if not enough blood has been applied. If the amount of blood you applied is insufficient, after a few seconds an acoustic warning in the form of 3 beeps sounds. You can then apply an additional amount of blood.

It is not possible to delete stored results.

The required USB cable is a standard Micro-USB cable available from most electrical retailers.   The meter kit does not include a standard Micro-USB cable.  For more information, please contact us.

The Accu-Chek® Active blood glucose meter has a built in USB (Universal Serial Bus) port for transferring test results to a computer that is equipped appropirately. Roche Diabetes Care offers a variety of special diabetes management hardware and software products which enhance the integrated diary functions of your meter. With these hardware and software products, you and your healthcare professional can manage your test results more effectively and use graphs and tables to understand them better.

Yes, it is possible to test with all types of blood (capillary, venous, arterial, and neonatal).

This meter comes with a totally new design, a 30% size reduction and an improved feature set-up. New features include the postprandial reminder and 90-day average reading. Also, the new meter display is now 10% bigger and offers easier readability.

There are 2 main differences: The Accu-Chek®  Active test strip uses a new chemistry, eliminating clinically relevant interferences with maltose. The color of both the test area on the test strip and code chip is now green. 

Yes, it is possible.

Yes, it is possible to use the new test strip with all Accu-Chek®  Active meter generations.