Here you find important notices to ensure optimal battery life performance and specific instructions on how to handle power issues of Accu-Chek® Performa blood glucose meters. 

Warning:

1. Always have a spare set of batteries.

2. Battery life may vary due to factors such as temperature and battery manufacturer.

3. Have a back-up testing method available. 

1. Refer to the instructions in the user's manual on how to appropriately handle any errors 

that may occur.

2. If the instructions in the user’s manual does not correct the situation, to obtain further support please contact our Roche Diabetes Care Customer Care line at Panama 800-3422 Costa Rica 800-000-3422 Guatemala 1-801-00-34222 or in the Contact US section at https://www.accu-chekcac.com/en/contact-us-0

1. Refer to the instructions in the user's manual on how to appropriately handle any errors 

that may occur.

2. If the instructions in the user’s manual does not correct the situation, to obtain further support please contact our Roche Diabetes Care Customer Care line at Panama 800-3422 Costa Rica 800-000-3422 Guatemala 1-801-00-34222 or in the Contact US section at https://www.accu-chekcac.com/en/contact-us-0 

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to: 

• Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer. 

 

• Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods. 

 

• If you have further questions, please contact our Roche Diabetes Care Customer Care line at Panama 800-3422 Costa Rica 800-000-3422 Guatemala 1-801-00-34222 or in the Contact Us section at https://www.accu-chekcac.com/en/contact-us-0

Because your monitor and lab tests don't measure the same thing, these numbers are likely to vary. Lab tests generally test plasma, but a meter uses whole blood. As a result, even if you take both tests at the exact same time, your meter is likely to show a lower number than the lab results. This is perfectly acceptable, and your healthcare professional will already be factoring this in.

Roche goes above and beyond to deliver safe, accurate and dependable products.

For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance

Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment.  As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits. 

No, the meter will no longer provide an automatic warning message telling you that your vial of test strips will soon expire or lock you out once they have expired.

With the new Accu-Chek Performa blood glucose meters, it is not necessary to delete stored results. Once 500 blood sugar (glucose) results are in the memory, adding a new result causes the oldest one to be deleted.

The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360^o diabetes management system.

Yes. Simply go into setup mode and turn the beeper off.

You can set up to 4 test reminders per day. At the set reminder time, the meter will beep every 2 minutes, up to 3 times per reminder. The meter will not beep if the meter is on at the reminder time, or if a test has been run within 30 minutes of the reminder time.

Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the pre-meal test reminder to 1 hour after the pre-meal test.